Privacy Policy
Last updated: May 2026
Welcome to Castleton Clinic.
We are committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
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Who We Are
Castleton Clinic
Joint & Soft Tissue Injection Clinic
Northern Ireland
Email: info@castletonclinic.com
For the purposes of data protection law, Castleton Clinic is the “data controller” of the personal information you provide through this website.
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What Information We Collect
We may collect and process the following information:
Information You Provide Directly
Name
Email address
Telephone number
Date of birth
Appointment and booking information
Medical or health-related information relevant to your treatment
Messages submitted through contact or enquiry forms
Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
IP address
Browser type
Device information
Pages visited
Website usage data through cookies or analytics tools
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How We Use Your Information
We use your information to:
Respond to enquiries
Arrange and manage appointments
Provide healthcare services
Maintain clinical records
Communicate regarding appointments or treatment
Improve our website and services
Meet legal and professional obligations
We only process personal information where we have a lawful basis to do so under UK GDPR.
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Online Bookings Through Cliniko
We use Cliniko to manage online appointment bookings and clinical records.
When you book an appointment through our website, your information may be securely processed and stored by Cliniko on our behalf.
You can read Cliniko’s privacy policy here:
Cliniko Privacy Policy
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Sharing Your Information
We do not sell your personal information.
We may share information where necessary with:
Healthcare professionals involved in your care
Service providers supporting our business operations
Legal or regulatory authorities where required by law
All third parties are expected to respect the security and confidentiality of your information.
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Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.
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Data Retention
We retain personal and clinical information only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, insurance, and professional record-keeping requirements.
Healthcare records may be retained in accordance with relevant medical guidance and legal obligations.
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Cookies
Our website may use cookies and analytics tools to improve user experience and understand website usage.
You can control or disable cookies through your browser settings.
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Your Rights
Under UK GDPR, you may have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data in certain circumstances
Restrict or object to processing
Request transfer of your data
Withdraw consent where applicable
To exercise these rights, please contact us at info@castletonclinic.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
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Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites.
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Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page.
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Contact
If you have any questions regarding this Privacy Policy or how your information is handled, please contact:
Castleton clinic Info@castletonclinic.com